Receptionist Skills Training Course

Do you want to give a great first impression to visitors and callers to your business?

Our Receptionist Skills Training Course will show those who work on reception how to create a great first impression for your business. The course looks at the behaviours a receptionist will need to demonstrate to give a great first impression. It also looks at the skills needed to handle people in a friendly yet efficient way, along with how to deal with irate people and complicated requests.

This Receptionist Skills training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Receptionist Skills Training Course
Interactive Sessions
We'll show you how to put the skills from your receptionist skills course into practice
Practical Tools

Gain the skills to provide a fantastic first impression of your business
Always Engaging

Our training courses have been designed to be interactive and engaging, no matter how you attend

Receptionist Skills Course Details

Course Overview
Who Should Attend?
What You Get
FAQ's
Delivery Options
Reviews

Course Aims

This Receptionist Skills Training Course aims to provide those who work in reception areas with the skills and behaviours needed to deliver exceptional service to visitors and customers (both internal and external), providing a great first impression.

Course Objectives

By attending this Receptionist Skills Training Course you will:

  • Understand the importance of the role of reception and the receptionist
  • Know what skills to use and behaviours to demonstrate to provide an excellent service and a great first impression
  • Be able to demonstrate skills to work in a friendly but efficient manner
  • Know how to deal with irate people and complex requests effectively
Receptionist Skills Tip
Have a standard welcome procedure for callers and guests. It makes it easy for you to remember and is consistent

Course Content

Here's what we cover in our Receptionist Skills Training Course:

The Role of Reception and Receptionist

  • What is the role of reception and receptionist
  • The objectives of the receptionist
  • Key challenges faced by the receptionist
  • What do visitors and customers expect of a receptionist

Skills and Behaviours of a Receptionist

  • The skills needed to be an effective receptionist
  • The behaviours a receptionist should demonstrate
  • Giving a bad impression

Individual Skills

  • Looking at the individual skills (i.e. empathy, questioning, assertiveness, communication etc.)
  • Communication styles
  • Questioning and listening
  • Assertiveness

Right First Impression

  • Being aware of your body language, voice and the words you use
  • Maintaining a calm and friendly approach even when it's busy
  • Being pro-active during quieter times
  • Ensuring people have a great experience with reception

Dealing with Complaints, Irate People and Complex Queries

  • Understanding the common complaints made to reception and how to deal with them
  • Diffusing anger and irate people
  • Understanding complex requests and dealing with them efficiently

Download the Course Brochure

Download a copy of our Receptionist Skills training course brochure below. 

Who Should Attend our Receptionist Skills Training Course?

This receptionist skills training course is for anyone who works in a role that greets and interacts with customers on a reception desk.

If you want to:

  • Know how to provide a great first impression
  • Be able to deal with complicated visitor requests
  • Maintain high standards for visitors
  • Have a clear process for welcoming and checking in visitors
  • Reduce complaints and negative views of your business

Then this receptionist skills course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced receptionist and customer service skills trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person & Online In-House

A 1 day training course with one of our highly experienced trainers at your location or online. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Who Delivers Your Receptionist Skills Training Courses?
Our Receptionist Skills courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
Is this course aimed at face to face or telephone?

The skills from the course can be easily transferred to both face to face and telephone interactions.

I work in a surgery/office building/hotel etc. Will this course be suitable?

The skills from the course can be easily transferred to any role whether it be a surgery, office, hotel etc. We will work with you to ensure that you can take the skills and approches and apply them to your role.

Do I need to train my receptionists?

Receptionists are the first point of contact in many businesses, it's the first impression visitors and customers (both internal and external) get of your business. The role is just as important as any other in the business when it comes to generating customer satisfaction and supporting this group of people will add to the overall customer experience.

Do You Have Any Receptionist Skills Articles I Can Read?

Yes. We have lots of articles about customer service in the customer service section of our blog.

Open Online Course

Our Online Receptionist Skills course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Receptionist Skills course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Receptionist Skills Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

See All Reviews

Open Courses
Bring In-House
Offers
Attend our Receptionist Skills virtual online training course
Online
Want a Discount?
1 Delegate
€215.00
2 Delegates
€204.25
3 + Delegates
€182.75
Join our live online virtual Receptionist Skills training course from work or home for an interactive online learning experience..
Price per delegate and includes multiple person discounts.
When would you like to attend our online Receptionist Skills training course? Pick a date below and click to book.
Bring this Receptionist Skills training course in-house and train your team together at the same time.
  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

Back to School

Book onto any in-person or online open training course before the end of Sept 2021 and get 20% off the course fee.

Just use the code SEPT2021 in the booking form

New bookings only. Terms and conditions apply. Cannot be used in conjunction with any other offer.
Be the first to hear about any of our future offers. Sign up for our newsletter below.

Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Always Interactive
No matter how you attend your course, we will alway ensure it's interactive and engaging.

Our courses are designed specially for the delivery method to ensure we maximise the tools available.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a cent more than we quote you.

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Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Colchester
Essex, CO1 1PA, UK

015549779
Copyright © Revolution Learning and Development Ltd
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