Different businesses will see different types of customers. This will depend on whether you are a business to public organisation or a business to business. Each customer is an individual. They will all have different needs and wants and they…
They are central to any business. Get it wrong and you're in trouble. Yes, we're talking about your customers. Here are a handful of things that you can do to take your service up a notch. Delivering customer service is…
In September last year I wrote a post about the low cost airline Ryanair. In the post I wrote about an announcement Michael O'Leary had made at their AGM where he said that Ryanair would be reforming it's abrupt culture.…
Many organisations today are using Live Chat systems as an additional channel for customers to contact them through. It's quick and easy, agents can deal with many chats at the same time and it saves businesses lots of cash but,…
At it's annual meeting recently, budget airline Ryanair announced that it will be reforming it's 'abrupt culture'. The decision was taken after a number of key stakeholders expressed concerns about how poor customer service was hitting sales. It's fair to…
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