Do you want to know how to deliver high-quality customer service via live chat and learn about live chat best practices?
Our Live Chat Support Training Course will show you best practice, tips and techniques to deliver high-quality customer service via live chat. The course looks at best practice and tips and techniques to help deliver high-quality customer service to your customers who choose to use Live Chat Support.
This Live Chat Support training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
This live chat support course will introduce best practice methods for using live help chat software. The course will look at how to best use the system and how to ensure the customer or potential customer perceives the business as professional whilst using the chat system.
This session looks at what anyone can do to give exceptional customer service via live chat systems.
By attending this Live Chat Support Training Course you will:
Here's what we cover in our Live Chat Support Training Course:
Online Chat v’s Other Support Channels
Best Practice for Chat Support
What to Say and What Not to Say
This live chat support training course is for anyone who interacts with customers via live chat or instant messenger.
If you want to:
Then this live chat support course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced live chat support trainers. You also get:
A 1 day training course with one of our highly experienced trainers at your location or online. You also get
Many businesses today are turning to Live Chat Support as a further channel of communication for their customers. What we don't always recognise is that the same level of customer service standards should still apply online as they do in face to face interactions.
When mistakes are made, customers holding on for longer than necessary or where poor spelling and punctuation exist, customers will leave with a bad impression of the company. If not managed correctly, live chat can have a negative impact on your brand and company.
There are too many platforms out there for us to look at these in the course. The course focuses much more on the soft-skills rather than the technical platform skills. That said, we have researched a lot of these so are happy for you to ask us any questions you have during the course.
It's a mindset change more than anything. Because it's instant messenger, some people treat it like they are chatting with their friends online. It's easy to fall into that mind-set. With emails, you get time to think and read back over what you write. With live chat, there is an added pressure as we know the customer is there waiting for us to reply.
Yes. We have lots of articles about customer service and live chat in the customer service section of our blog.
Our Online Live Chat Support course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.
We can also deliver this Live Chat Support course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Here are the most recent reviews that have been left for our Live Chat Support Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.
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