Do you want to know how to keep your customer service teams motivated and make sure they deliver a consistently great service to your customers?
Our Customer Service Management Training Course will provide the skills you need to lead and manage a customer service teams to deliver exceptional customer service. The course will provide skills and approaches to keep your customer service team motivated, on track and delivering exceptional levels of service.
This Customer Service Management training course is delivered as an in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
This Customer Service Management training course will provide you with the skills and approaches needed to motivate and develop your customer service team.
By attending this Customer Service Management Training Course you will:
Here's what we cover in our Customer Service Management Training Course:
What is a Customer Service Management?
Setting Goals and Objectives
Monitoring, Motivating and Maintaining Performance
Coaching and Feedback
Dealing With Under Performing Customer Service Team Members
This customer service management training course is for anyone who is responsible for overseeing a customer service team or department.
If you want to:
Then this customer service management course is for you.
The course is suitable for people of all levels and in all roles and industries.
A 1 day online live virtual training course with one of our highly experienced customer service management trainers. You also get:
Customer service management is using a range of leadership and management skills, but highly targeted towards teams that are customer facing and responsible for delivering customer service
The skills and approaches that we look at in the course can be used in a department that deals with customer via one channel or a multi-channel team.
As we only deliver this course as an in-house course, we will work with you to understand who will be attending the course and ensure the course is pitched at the correct level for the attendees and that it looks specifically at your organisation and teams.
Yes. We have lots of articles about customer service in the customer service section of our blog.
We currently only deliver this Customer Service Management course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Here are the most recent reviews that have been left for our Customer Service Management Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.
Complete the form below to get a personalised quote from a member of our team.