Communication Skills Training Course

Course Aims

In this Communication Skills Training Course we look at the different methods of communication, how you can select the best method, as well as using the Transactional Analysis theory to understand how you should communicate more effectively.

Communication isn’t just about selecting the right tool. The way you portray yourself across different communication channels is also important, and in this session we look at the behaviours required to demonstrate effective communication.

The course will provide lots of tips and ideas to help you adapt your style of communication to get your message across to others. We'll show you how to build better relationships and use a range of communication methods.

Course Objectives

By attending this Communication Skills training course you will:

• Understand the advantages and disadvantages of the different methods of communication available
• Know why choosing the correct method of communication for the message is vitally important
• Know why communication breaks down, and the skills required to ensure communication is effective
• Be able to demonstrate reactions and behaviours associated with communication.

Course Content

Here's what we cover in our Communication Skills Training Course:

Why Improve Communication Skills

• Looking at why it is important to improve/change the way you communicate in life and in business

Methods of Communication

• What are the different methods or channels of communication available to you
• What are the pro’s and cons of each method
• How to choose the best method for what you want to communicate

Communication Skills

• What are the skills required to communicate effectively?
• What to consider when communicating
• The Communication Cycle
• Questioning and Listening

Communication Barriers

• What are the common barriers that stop communication from being effective?
• How to spot a barrier
• How to reduce the impact the barrier has on communication or, better still, remove the barrier altogether

Communication Theory

• Understanding Transactional Analysis and how to use it to communicate more effectively

Meetings

• How to structure a meeting to best get your message across
• Dealing with different behaviours in meeting.

When you have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

Who Should Attend our Communication Skills Training Course?

This communication skills training course is for anyone who has to produce written documents.

If you want to:

• Improve your interpersonal skills
• Ensure your message is not just heard, but understood
• Get communication right first time
• Be able to confidently use a range of different communication methods
• Break down barriers to communication
• Have more impact and influence when you communicate

Then this communication skills course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced communication skills trainers. You also get:

• A highly interactive online experience
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
• A digital copy of the course materials from the course
• A digital course certificate

In-Person Open Courses

A 1 day training course in one of our comfortable venues with one of our highly experienced communication skills trainers. You also get

• Refreshments throughout the day and lunch
• Course materials to take away
• A course certificate
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

In-Person In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

• Course materials for each delegate to take away
• A course certificate
• Reporting on delegate evaluation
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

A communication channel is a method that you can use to communicate, for example face to face, telephone, email, instant messenger etc.The course looks at a whole host of different methods and which channels are best for different types of messages.

It will. We look at the impact your communication style has on others (or how it is perceived) and why this might be perceived as pushy/aggressive/timid etc. We'll help you to understand how you can adapt and change your style to change that perception. If you have had this kind of feedback, you might also find our Assertiveness Skills Training Course beneficial to attend too.

We look at personality and communication styles and we also use the Transaction Analysis theory. While we describe this as theory, the session is actually more practical than theory based.

Yes. We have lots of articles about communication in the communication section of our blog.