Do you want to take the stress out of managing a busy call centre and deliver a high level of service to your customers?
Our Call Centre Management Training Course will help take the stress out of managing a busy call centre by providing you with lots of tips and techniques. We’ll provide you with skills that will help with prioritising your day, dealing with and developing people, motivating yourself and the team and using Management Information effectively.
This Call Centre Management training course is delivered as an in-house just for your business. We deliver the course as a face to face course and a live virtual online course.
Call Centres are a busy place, you’ll know this if you work in one now. For that reason Managing in a call centre means you will be as busy as anyone in your environment.
Our Call Centre Management Training Course is designed to give the managers within a call centre with the skills and techniques to manage effectively in this very specific environment.
We look at how to manage the time that you have available effectively, develop the skills of your team, motivate yourself and your team members and deal with issues quickly that need your immediate attention.
The course is highly interactive, providing ample time to put the skills into practice using a range of simulations and skills practice sessions.
By attending this Call Centre Management Training Course you will:
Here is what we cover in this Call Centre Management training course:
The Call Centre
The Call Centre Manager
Leading and Managing
Call Centre Management Tools
We will work with you to agree on the course content for your course based on your needs. The course can be delivered in 1 day or over multiple days.
This call centre management training course is for anyone who is responsible for overseeing a call or contact centre or teams
If you want to:
Then this call centre management course is for you.
The course is suitable for people of all levels and in all roles and industries. We can also reduce the level of the content making it suitable for Call Centre Team Leaders.
A 1 day online live virtual training course with one of our highly experienced call centre management development trainers. You also get:
Call centre management is using a range of leadership and management skills, but highly targeted towards call and contact centre departments and teams
Absolutely. Just let us know what your objectives and main areas of focus are when you contact us and we can discuss how best to bespoke the course for you.
As we only deliver this course as an in-house course, we will work with you to understand who will be attending the course and ensure the course is pitched at the correct level for the attendees and that it looks specifically at your organisation and teams - whether that be for senior call centre managers or team leaders.
Yes. We have lots of articles about leadership and management in our blog.
We currently only deliver this Call Centre Management course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.
Complete the form below to get a personalised quote from a member of our team.