Building a Customer Service Strategy Training Course

Do you want to embed a customer service culture in your business and have a clear strategy to deliver it?

Our Building a Customer Service Strategy Training Course will provide your organisation with the skills and approaches needed to develop and embed a customer service strategy that delivers. The course will help you to understand why having a customer service strategy is vital to business success, examine how you currently do things and how to build your strategy and engage everyone in it.

This Building a Customer Service Strategy Training Course is delivered in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Building a Customer Service Strategy Training Course
Interactive Sessions
We'll show you how to put the skills from your customer service strategy course into practice
Practical Tools

Gain the tools needed to develop and communicate an engaging customer service strategy
Always Engaging

Our training courses have been designed to be interactive and engaging, no matter how you attend

Building a Customer Service Strategy Course Details

Course Overview
Who Should Attend?
What You Get
Delivery Options

Course Aims

This Building a Customer Service Strategy Training Course provides the skills and approaches to put together a customer service strategy that delivers and how to engage those in the organisation who will need to deliver it.

Course Objectives

Those who attend this Building a Customer Service Strategy Training Course will:

  • Know how to develop a culture where exceptional customer service is at its core
  • Be able to define service standards and communicate these to the business
  • Know how to develop a customer service strategy document
  • Know how to engage people in the strategy and motivate people to achieve the standards
  • Be able to monitor the progress made and maintain service standards
Building a Customer Service Strategy Tip
Create a compelling vision for the customer service to describe how things will look like and feel like as you begin to implement your strategy

Course Content

Here's what we cover in our Building a Customer Service Strategy Training Course:

Current Customer Perceptions

  • What customers currently think of the business?
  • How to find out what customers currently think?
  • Building brand awareness

The Vision

  • How do you want customers to describe your brand/business?
  • What does exceptional customer service look like in your industry/business?
  • What are your competitors doing?
  • Identifying the gap between current reality and the vision

What Makes Customers Loyal

  • Customer phycology
  • What drives loyalty and motivation?
  • How do people choose who to buy from?

Building the Strategy

  • Developing objectives to achieve the vision
  • Identifying quick wins and longer-term goals and objectives
  • Planning how to achieve the objectives (the steps and actions)
  • Documenting the plan in a way that is easily communicated
  • Planning how to communicate to gain maximum engagement and make people feel excited about the plan

Pre-empting Resistance and Challenges

  • Identifying what the challenges to the strategy might be
  • Answering the challenges
  • Developing support mechanisms for those who worry about the courses of action

Setting and Measuring Organisational Goals

  • Breaking the strategy down into departmental and team goals and objectives
  • Ensuring everyone understands the bigger picture
  • Keeping things on track and how to deal with the things that go wrong
  • Measuring the progress and communicating the results

Download the Course Brochure

Download a copy of our Building a Customer Service Strategy training course brochure below. 

Who Should Attend our Building a Customer Service Strategy Training Course?

This course is for anyone who has responsibility for customer service in their business and the strategy that describes how you deliver it.

If you want to:

  • Know what makes a great customer service strategy
  • Engage people in your strategy
  • Create a customer service culture in your business
  • Increase customer loyalty and satisfaction
  • Motivate team members to deliver better service
  • Have a better approach to customer service quality

Then this building a customer service strategy course is for you.

The course is suitable for people of all levels and in all roles and industries.

A 1 day online live virtual training course with one of our highly experienced customer service strategy trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate
Who Delivers Your Building a Customer Service Strategy Training Courses?
Our Building a Customer Service Strategy courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
What is a Customer Service Strategy?

For any business to be successful it needs to have a customer service culture embedded into it. This culture should be top down and strive to deliver exceptional service at every interaction with a customer. The strategy sets out the key objectives and steps that everyone in your business will take to deliver a great level of service.

Do We Need a Customer Service Strategy?

Most successful companies have one. Without a strategy and standards, it becomes much harder to communicate your expectations to those who are responsible for interacting and engaging with your customers

Can You Help Us to Write a Strategy?

We will begin the process of doing this in the course. We will give you the structure and components of the strategy and what you might put into it. We can develop and write your strategy outside of the course on a consultancy basis. Just Contact Us for an initial discussion on how we can help.

Do You Have Any Building a Customer Service Strategy Articles I Can Read?

Yes. We have lots of articles about customer service in the customer service section of our blog.

In-House Delivery

We currently only deliver this Building a Customer Service Strategy course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Building a Customer Service Strategy Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

See All Reviews

Get a Quote
Bring this Building a Customer Service Strategy training course in-house and train your team together at the same time.
  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

Back to School

Book onto any in-person or online open training course before the end of Sept 2021 and get 20% off the course fee.

Just use the code SEPT2021 in the booking form

New bookings only. Terms and conditions apply. Cannot be used in conjunction with any other offer.
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Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Always Interactive
No matter how you attend your course, we will alway ensure it's interactive and engaging.

Our courses are designed specially for the delivery method to ensure we maximise the tools available.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a cent more than we quote you.

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Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Essex, CO1 1PA, UK

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