Telesales Training Course

Do you want to attract new customers and identify new sales opportunities by engaging with customers when selling on the telephone?

Our Telesales Training Course will provide you with a toolkit that will help you to find new leads, win more business and sell successfully over the phone.

This Telesales Skills training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Telesales Training Course
Interactive Sessions
We'll show you how to put the skills from your telesales course into practice
Practical Tools

Gain the skills and tools required to sell successfully over the phone
Always Engaging

Our training courses have been designed to be interactive and engaging, no matter how you attend

Telesales Course Details

Course Overview
Who Should Attend?
What You Get
Delivery Options

Course Aim

This telesales training course will provide the skills and structure to maximize conversions rates of sales calls and help reduce barriers and resistance that staff might face when selling over the telephone.

Course Objectives

By attending this Telesales Skills Training Course you will:

  • Understand the key skills and approaches to use when selling over the telephone
  • Be able to structure a sales call effectively using a simple to follow framework
  • Know how to engage potential customers in conversation rather than read from a script
  • Be able to use effective questioning to understand customer needs
  • Know how to present a product or service so it sounds perfect for the customer
  • Be able to calmly deal with resistance and challenges and turn this into a conversion
Telesales Tip
A big part of selling is demonstrating not just want your product or service does, but how it can add value to your potential buyer

Course Content

Here's what we cover in our Telesales Skills Training Course:

Opening the Call and Engaging the Customer

  • Introducing yourself and your business to the customer
  • Establishing immediate rapport
  • Make it feel less like a sales call

Sound More Human and Less Like a Robot

  • Using voice and words to generate interest
  • Making it conversational and not like direct selling

Using the Right Language

  • What to say and what not to say when talking to customers
  • Using positive language that generates interest
  • Making the customer feel valued

Establishing the Customers Needs and Interest

  • Use effective rapport building and questioning techniques to find out more about the customer
  • Identifying links between what the customer says and products and services available

Presenting Products and Services

  • Matching your gathered information to products and services
  • Presenting products in a way that will interest the customer
  • Dealing with resistance and knockbacks to win the sale without being pushy

Closing and Winning the Sale

  • Ways to push the call to a close
  • How to ask the customer if they will buy
  • Gaining commitment and closing the sale
  • Ensure the relationship is maintained even if the sale is unsuccessful

Download the Course Brochure

Download a copy of our Telesales training course brochure below. 

Who Should Attend our Telesales Skills Training Course?

This telesales training course is for anyone who is looking for more confidence or ideas when selling to customers over the phone.

If you want to:

  • Know how to prospect effectively
  • Be able to get through the right person to offer your products and services to
  • Increase your sales conversion rates
  • Have a simple to use structure to follow when selling over the phone
  • Feel more motivated and positive when selling
  • Have a better approach to calling customers

Then this telesales course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced sales skills trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person & Online In-House

A 1 day training course with one of our highly experienced trainers at your location or online. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Who Delivers Your Telesales Training Courses?
Our Telesales courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
Is this course about cold calling?

We look at how best to approach calling a potential customer that you have never spoken to before. This includes tips for 'getting past the gatekeeper' and quickly engaging your potential buyer.

Is this pushy/hard selling techniques?

While the skills can be used in a hard sell approach, we focus more on a consultative/conversational approach that we believe yields better results.

Is this just for call centres?

No. If part of your role is picking up the phone to sell to customers then you will find this course beneficial.

Do You Have Any Telesales Articles I Can Read?

Yes. We have lots of articles about sales and selling in the sales and selling section of our blog.

Open Online Course

Our Online Telesales course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Telesales course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Telesales Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

See All Reviews

Open Courses
Bring In-House
Attend our Telesales virtual online training course
Want a Discount?
1 Delegate
2 Delegates
3 + Delegates
Join our live online virtual Telesales training course from work or home for an interactive online learning experience..
Price per delegate and includes multiple person discounts.
When would you like to attend our online Telesales training course? Pick a date below and click to book.
Bring this Telesales training course in-house and train your team together at the same time.
  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

Back to School

Book onto any in-person or online open training course before the end of Sept 2021 and get 20% off the course fee.

Just use the code SEPT2021 in the booking form

New bookings only. Terms and conditions apply. Cannot be used in conjunction with any other offer.
Be the first to hear about any of our future offers. Sign up for our newsletter below.

Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Always Interactive
No matter how you attend your course, we will alway ensure it's interactive and engaging.

Our courses are designed specially for the delivery method to ensure we maximise the tools available.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a cent more than we quote you.

Stay in Touch

Get our newsletter and be the first to hear about news, courses and blog posts.
Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Essex, CO1 1PA, UK

checkmark-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram