Managing Conflict Training Course

Course Aims

This Managing Conflict Training Course will provide you with the skills and tools to manage conflict in the workplace.

The workshop investigates some of the common causes of conflict in the workplace and the types of conflict you may need to manage. It looks at a range of tools to help with managing conflict and ways to be more proactive to avoid conflict in the first place.

Course Objectives

By attending this Managing Conflict Training Course you will:

• Be able to describe what conflict is and the typical causes of it
• Understand the impact that conflict has on team performance and morale
• Know a range of approaches to manage conflict and define your own current style and approach
• Have developed your own toolkit to draw on to manage conflict
• Have strategies to proactively identify conflict situations and address them before conflict occurs

Course Content

Here's what we cover in our Managing Conflict Training Course:

What is Conflict

• Defining conflict – what is it/what does it look like?
• What do we find difficult about dealing with conflict?
• What are the common causes of conflict in the workplace?
• What do you do now?

Why Deal with It?

• What’s the impact on the individual, team and business of conflict?
• What are the benefits of dealing with conflict?
• What happens of you do nothing
• What happens if it isn’t handled well?

Conflict Resolution Styles

• Your current conflict resolution style (Thomas Kilman)
• The different styles of conflict
• Hot conflict/Cold conflict

Managing Conflict Toolkit

• Further use of Kilmans Conflict Mode Instrument
• Interest-Based Relational Approach
• OK Corral
• Influencing skills
• Mediation skills
• Dealing with Difficult People
• Having difficult conversations

Being Pro-active

• How to spot potential conflict
• Dealing with conflict proactively

When you have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

Who Should Attend our Managing Conflict Training Course?

This managing conflict training course is for anyone who needs help and support with reducing and managing conflict in the workplace.

If you want to:

• Know how to manage conflict effectively
• Get some insight on how to reduce conflict proactively
• Understand some of the key causes for workplace conflict
• Have a simple to use structure and process to follow when dealing with conflict situations
• Have more confidence and feel less threatened by conflict
• Understand how your own actions may cause or increase levels of conflict

Then this managing conflict course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced conflict management trainers. You also get:

• A highly interactive online experience
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
• A digital copy of the course materials from the course
• A digital course certificate

In-Person & Online In-House

A 1 day training course with one of our highly experienced trainers at your location or online. You also get

• Course materials for each delegate to take away
• A course certificate
• Reporting on delegate evaluation
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer

It's often assumed that conflict is raised voices, arguments and in some cases physical violence. In reality, conflict is a disagreement of people with opposing points of views. The behaviour we often associate with conflict happens when these disagreements are not effectively dealt with and emotion becomes involved.

We encourage all delegates who attend to raise and discuss real examples of past or present conflict situations (only where you can and feel comfortable to do so) and we can apply the skills from the course to these situations to see how they can help.

The course will go someway to helping you understand what you can do to change. You may also find our Assertiveness Course is a good fit here to help further.

Yes. We have lots of articles about managing conflict in the managing conflict section of our blog.