Managing Conflict Training Course

Do you want to know how to proactively avoid and manage conflict in the workplace?

Our Managing Conflict Training Course will introduce you to a range of skills, tools and approaches to manage conflict at work and how to work proactively to reduce the likelihood of conflict occurring.

This Managing Conflict training course is delivered as a scheduled open online training course or in-house just for your business. We deliver the course as a face to face course and a live virtual online course.

Managing Conflict Training Course
Interactive Sessions
We'll show you how to put the skills from your managing conflict course into practice
Practical Tools

Gain a toolkit to help proactively avoid conflict and manage it effectively if it does occur
Always Engaging

Our training courses have been designed to be interactive and engaging, no matter how you attend

Managing Conflict Course Details

Course Overview
Who Should Attend?
What You Get
Delivery Options

Course Aims

This Managing Conflict Training Course will provide you with the skills and tools to manage conflict in the workplace.

The workshop investigates some of the common causes of conflict in the workplace and the types of conflict you may need to manage. It looks at a range of tools to help with managing conflict and ways to be more proactive to avoid conflict in the first place.

Course Objectives

By attending this Managing Conflict Training Course you will:

  • Be able to describe what conflict is and the typical causes of it
  • Understand the impact that conflict has on team performance and morale
  • Know a range of approaches to manage conflict and define your own current style and approach
  • Have developed your own toolkit to draw on to manage conflict
  • Have strategies to proactively identify conflict situations and address them before conflict occurs
Managing Conflict Tip
Accept that people will have opposing views. Rather than defend your position, discuss possible solutions. Conflict begins when defence begins.

Course Content

Here's what we cover in our Managing Conflict Training Course:

What is Conflict

  • Defining conflict – what is it/what does it look like?
  • What do we find difficult about dealing with conflict?
  • What are the common causes of conflict in the workplace?
  • What do you do now?

Why Deal with It?

  • What’s the impact on the individual, team and business of conflict?
  • What are the benefits of dealing with conflict?
  • What happens of you do nothing
  • What happens if it isn’t handled well?

Conflict Resolution Styles

  • Your current conflict resolution style (Thomas Kilman)
  • The different styles of conflict
  • Hot conflict/Cold conflict

Managing Conflict Toolkit

  • Further use of Kilmans Conflict Mode Instrument
  • Interest-Based Relational Approach
  • OK Corral
  • Influencing skills
  • Mediation skills
  • Dealing with Difficult People
  • Having difficult conversations

Being Pro-active

  • How to spot potential conflict
  • Dealing with conflict proactively

When you have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

Download the Course Brochure

Download a copy of our Managing Conflict training course brochure below. 

Who Should Attend our Managing Conflict Training Course?

This managing conflict training course is for anyone who needs help and support with reducing and managing conflict in the workplace.

If you want to:

  • Know how to manage conflict effectively
  • Get some insight on how to reduce conflict proactively
  • Understand some of the key causes for workplace conflict
  • Have a simple to use structure and process to follow when dealing with conflict situations
  • Have more confidence and feel less threatened by conflict
  • Understand how your own actions may cause or increase levels of conflict

Then this managing conflict course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced conflict management trainers. You also get:

  • A highly interactive online experience
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
  • A digital copy of the course materials from the course
  • A digital course certificate

In-Person & Online In-House

A 1 day training course with one of our highly experienced trainers at your location or online. You also get

  • Course materials for each delegate to take away
  • A course certificate
  • Reporting on delegate evaluation
  • Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
Who Delivers Your Managing Conflict Training Courses?
Our Managing Conflict courses are delivered by our friendly and highly experienced trainers. We live and breathe what we talk about in these sessions as we use most of the tools and techniques ourselves on a daily bases and bring this real-world experience into the session and the examples that we use.
What is Conflict?

It's often assumed that conflict is raised voices, arguments and in some cases physical violence. In reality, conflict is a disagreement of people with opposing points of views. The behaviour we often associate with conflict happens when these disagreements are not effectively dealt with and emotion becomes involved.

I Have A Tricky Situation That I Am Trying to Deal With. Will This Course Help?

We encourage all delegates who attend to raise and discuss real examples of past or present conflict situations (only where you can and feel comfortable to do so) and we can apply the skills from the course to these situations to see how they can help.

I've Been Told I Am the Instigator of Conflict. Shall I Attend This Course?

The course will go someway to helping you understand what you can do to change. You may also find our Assertiveness Course is a good fit here to help further.

Do You Have Any Managing Conflict Articles I Can Read?

Yes. We have lots of articles about managing conflict in the managing conflict section of our blog.

Open Online Course

Our Online Managing Conflict course is an interactive live virtual course. The content remains the same but the delivery and approach has been re-imagined for the virtual environment. Our online training courses are delivered by Zoom.

In-House Delivery

We can also deliver this Managing Conflict course just for your organisation. We can do this in-person at your office or a location of your choice or as a live virtual training course. We can deliver this via Zoom, Teams, Webex or any other platform that you are currently using and comfortable with.

Here are the most recent reviews that have been left for our Managing Conflict Training Course. If you would like to see more detailed reviews then please get in touch and we can pull some data from our course evaluations together for you.

See All Reviews

Open Courses
Bring In-House
Attend our Managing Conflict virtual online training course
Want a Discount?
1 Delegate
2 Delegates
3 + Delegates
Join our live online virtual Managing Conflict training course from work or home for an interactive online learning experience..
Price per delegate and includes multiple person discounts.
When would you like to attend our online Managing Conflict training course? Pick a date below and click to book.
Bring this Managing Conflict training course in-house and train your team together at the same time.
  • Delivered online or in person at your business premises
  • Course content can be tailored to your specific requirements

Complete the form below to get a personalised quote from a member of our team.

Back to School

Book onto any in-person or online open training course before the end of Sept 2021 and get 20% off the course fee.

Just use the code SEPT2021 in the booking form

New bookings only. Terms and conditions apply. Cannot be used in conjunction with any other offer.
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Our Approach

No PowerPoint
Yes, you read that right! We’ve removed PowerPoint from our face to face training courses.

Instead we opt for more creative ways to deliver course content and create more discussions in our courses.
Always Interactive
No matter how you attend your course, we will alway ensure it's interactive and engaging.

Our courses are designed specially for the delivery method to ensure we maximise the tools available.
Less Theory, More Practical
We don’t spend time on theory. We’ll introduce it but focus more attention on practical tools and ideas that you can actually take away and use.

We’ll provide the theory in your course materials to take away with you.
Clear Pricing
Our pricing is clear. You’ll see the exact price of our open training courses on our site where these are available.

We’ll quote an all-inclusive price for in-house and bespoke work. You won’t pay a cent more than we quote you.

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Revolution Learning and Development Ltd
3 Balkerne House, Balkerne Passage
Essex, CO1 1PA, UK

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