Sales Skills Training Course

Course Aims

In this sales skills course we will arm you with the skills and approaches required to get sales, ensuring the customer buys you and in turn what you are selling.

The course will provide you with lots of tips and practical ideas to fully understand the needs of your customer and present products and services to make them feel like it is the right product for them, in a way that is not overly pushy.

We'll show you how to communicate effectively and understand the psychology of buying to help with the sales process.

Course Objectives

By attending this Sales Training Course you will:

• Understand the importance of the salesperson
• Be able to set clear sales objectives
• Understand how to establish customer needs and wants in order to match the product or service
• Understand the decision-making process
• Develop effective communication skills
• Know how to avoid/overcome objections
• Be able to effectively close the sale

Course Content

Here's what we cover in our Sales Skills Training Course:

The Sales Process

• Looking at the sales process from start to finish
• Why people buy?

Developing Sales Skills

• Approaching and building relationships with customers
• Effective communication skills and building rapport
• Identifying customers needs through conversation

The Sale

• Structuring the sale
• Matching products to needs
• Describing Features, Advantages and Benefits
• Overcoming resistance
• Closing the sale

Skills Practice

• An opportunity to practice the skills.

When you have this course delivered in-house, the content above can be tweaked and changed to ensure the course meets your specific needs.

Who Should Attend our Sales Skills Training Course?

This sales skills training course is for anyone who is looking to win more business. increase sales and build long term relationships with customers.

If you want to:

• Turn potential buyers into loyal customers
• Increase the average spend of your customers
• Feel more confident when selling to customers
• Deal with sales objections more positively
• Find more leads for your business
• Have some simple to use sales conversation structures

Then this sales skills course is for you.

The course is suitable for people of all levels and in all roles and industries.

Online Training Courses

A 1 day online live virtual training course with one of our highly experienced customer service skills trainers. You also get:

• A highly interactive online experience
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
• A digital copy of the course materials from the course
• A digital course certificate
• Free access to our Sales Skills eLearning training course to keep your skills up to date

In-Person Open Courses

A 1 day training course in one of our comfortable venues with one of our highly experienced customer service skills trainers. You also get

• Refreshments throughout the day and lunch
• Course materials to take away
• A course certificate
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
• Free access to our Sales Skills eLearning training course to keep your skills up to date

In-Person In-House

A 1 day training course with one of our highly experienced trainers at your location. You also get

• Course materials for each delegate to take away
• A course certificate
• Reporting on delegate evaluation
• Access to MyRevolution Learning to retain access to your materials and stay in touch with your trainer
• Free access to our Sales Skills eLearning training course to keep your skills up to date

No. We promote a much more conversational style or consultative selling style in our sales training. The approaches that we look at can be adapted into a more direct or 'hard sell' approach, but you will find you get much better responses from a relationship based approach.

That would be telling! We have our own sales conversation structure that we've developed over may years of delivering sales training courses. It's really flexible and can be used in almost all sales conversation and, it delivers great results.

The skills and approaches that we look at in the course can be used to sell across any channel i.e face to face, telephone and email. We do have a dedicated Telesales Skills training course that you also may find beneficial.

Yes. We have lots of articles about sales and selling in the <a href="https://www.revolutionlearning.ie/category/customer-service/" target="_blank" rel="noopener">customer service skills section of our blog</a>.