Diagnosing Behaviour and How to Change It

Behaviour and attitude can be a difficult thing to understand, particularly when you are a leader who has team members displaying negative behaviour. In this post, we look at how to find out what is going on by diagnosing behaviour and how to correct it.
Diagnosing Behaviour and How to Change It
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Attitude and Behaviour

Attitude and behaviour can be a funny thing and in the past, we have written a handful of blog posts about how to become more aware of your own attitude and behaviour, but moving on from that, can leaders and managers actually influence the attitude and behaviour people display, both positive and negative?

There is probably an awful lot of different attitude and behaviours out there. We are all different so there will be something like 7 billion different types of attitudes demonstrated on the planet. We can't have tactics to deal with that many, so we need a simple approach to understand the types of attitude and behaviour people are demonstrating and what is driving it.

Diagnosing Behaviour -Attitude and Energy

Diagnosing attitude and behaviour can be done by looking at two things:

Attitude: How positive or negative the current attitude of the person is. So, for example, do they want to get involved, want to drive forward, want to provide positive and constructive ideas and do they help and support the team. Or, do they dismiss ideas, resist change, upset the apple cart and maybe under-perform and not want to improve?

Energy: How motivated and driven are they? Do they speak up, do they want to fight their corner and stand up and be heard (whether positive or negative), do they try and influence others? Or, are they happy to sit on the fringes or on the fence and let everyone else make the decisions and they are happy to go along with things?

The 4 Types of Behaviour

If we take these two areas and look at them in a simple model, we can see that using different mixtures of them gives us different kinds of attitude and certainly different behaviours.

Cynics: Low Attitude and High Energy - These people have lots of energy and are not scared to use it. They use the energy mixed with a low attitude to try where possible to pass their cynicism on to others.

Cynics tend to think that nothing new will work. They always look at the negative side of things, maybe due to failed attempts and the same idea in the past or an idea that they put forward some time ago failed to receive the necessary support.

Cynicism can also be driven by a leader or a manager who promises things then doesn't deliver. It can also be driven by using the 'carrot and stick' approach with someone who is negative or underperforming, therefore increasing the energy but not having any influence on the attitude.

Spectators: Low Energy and High Attitude - These people have a high attitude, will probably do what is expected and will probably know what issues the team are facing and know what to do to fix them, but because they lack energy probably won't shout up and share their ideas.

This low energy could be driven by a number of things including having the motivation sapped out of them by the leader or other team members, especially cynics. It could be that they have no personal drive or ambition or have accepted that they will never be able to climb the promotional ladder because of self-belief or no opportunities being available in the business.

Losers/Walking Dead: Low Energy and Low Attitude - These people tend to always be on a low. They won't shout about their feelings but it will be clear from their body language and probably their performance that they are not happy.

They will have the ability to sap the energy out of the team and the leader. They could have previously been in the cynic box or the spectator's box and because this hasn't been recognised, their energy and attitude have slowly slipped and this is where they have found themselves, maybe through no fault of their own.

The danger here is that they do start to find the energy and move towards the cynics box, and start to spread negativity into the team.

Winners: High Attitude and High Energy - Somewhere we wish we and our team members are and stay. High performing people with great ideas, full of optimism and back ideas from the team and leader.

It's great when people are here, but keeping them there is difficult. If you have people in the other boxes around you the energy can quickly be sapped and the attitude affected.

So, as a leader, what can you do with this.

It's important to remember that when trying to influence behaviour, it's not just about motivating people, you also need to influence the attitude.

Just motivating people can have negative consequences as shown in the model.

Influencing the attitude is about knowing your people, being realistic, communicating effectively and using techniques such as coaching to raise awareness of the attitude being demonstrated.

Training Courses that Can Help

At Revolution Learning and Development we offer a number of different courses that look at both influencing attitude, motivation and changing behaviour. Take a look at our full list of training courses.

David Lumley03-12-2011

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